Reopen the previous request through IVR

Florida Medicare Telephone reopening requests via the IVR Medicare Part B interactive voice response (IVR) allows providers/customers to request telephone reopenings on certain claims. Features • This enhancement is designed to make your requests easier and faster to...

Understand Florida Medicare IVR operation

Additional IVR instructions are available via our IVR Florida Medicare Part B Part B interactive voice response (IVR) operating guide 1-877-847-4992 First Coast Service Options Inc. (FCSO) strives to provide you with the most up-to-date automation features as...

How to use touch tone on Medicare IVR

DME MAC A IVR User Guide – Using Touch-Tone Options The IVR is programmed to allow for the entry of all data using touch-tone in the event the user is unable to successfully speak to the IVR. These instructions detail how to use touch-tone to enter various types...

Medicare ABN guide – How to complete

COMPLETING THE ABN The revised ABN can be found at: http://www.cms.gov/BNI/02_ABN.asp The ABN is composed of five sections and 10 blanks, which must appear in the following order from top to bottom on the notice: Notifier (A)       Provider...

How to appeal on Medicare IVR

DME MAC A IVR User Guide – Appeals Options Appeals – Option 4  When the appeals option is selected, the IVR will request the following elements: • National Provider Identifier (NPI) • PTAN (10-digit supplier number) • Last 5 digits of the Tax...