IVR Quick Reference Guide
MEDICARE ADVANTAGE NAME AND ADDRESS
* From the main menu, press 3 then press 4
MEDICARE HOT TOPICS
* From the main menu, press 1
* For info on the Paperless Claim Initiative, press 1
* For PCS hours of operation, press 2
* For Medicare paper claim submission and Web site info, press 3
* To learn about IVR features, press 4
* For General Appeals information, press 5
* For Upcoming Seminar information, press 6
* To repeat this menu, press 7
* To return to the main menu press 8
MONTH OR YEAR TO DATE DOLLAR AMOUNT
�� From the main menu, press 4, then press 2
�� To receive information on different provider number, press 1
PENDING CLAIMS
�� From the main menu, press 4, then press 1
�� To receive information on different provider number, press 1
PRICING INFORMATION
�� From the main menu, press 6, then press 2
REMITTANCE CODE DEFINITIONS
* From the main menu, press 6, then press 1
TELEPHONE REOPENING OF A CLAIM
* From the main menu, press 2, then press 3
* For changes to the date of service, press 1
* To add, delete, or change a modifier, press 2
* To change a diagnosis, press 3
* To have MSP, Entitlement and Medicare Advantage Plan claim denials reprocessed, press 4