DME MAC A IVR User Guide – Main Menu Options
Main Menu Options
The main menu and subsequent menus can be navigated by using your voice or using touch-tone on the
telephone keypad. You can also use touch-tone entry for Provider Transaction Access Numbers (PTANs),
Medicare numbers, tax identification numbers (TINs), dates of service, dates of birth, HCPCS codes, and
beneficiary names. Touch-tone instructions and examples are also included in this guide.
Note: The 10-digit legacy supplier number is now being referred to as the PTAN.
Select the main menu option for a complete list of elements required from the caller and the information that
the caller will hear back from the IVR.
Voice Touch-Tone Entry
Claims 1
Eligibility 2
CMN Status 3
Appeals 4
Financial 5
Pricing 6
Same or Similar 7
Questions 8
Description of Main Menu Options *