DME MAC A IVR User Guide – Question Options
Questions – Option 8
When the questions option is selected, the IVR will present the caller with a submenu. Refer to the following for the submenu options.
Voice Touch-Tone Entry IVR Supplies
Phone Numbers 1 Commonly Requested Telephone Numbers
Addresses 2 Commonly Requested Addresses
Hours of Operation 3 Customer Service and IVR Hours
CERT Information 4 Overview of the Medicare Comprehensive Error Rate
Testing (CERT) Program
Redeterminations 5 Overview of the Medicare Redetermination Process
Repeat That 6
Main Menu 9
