DME MAC A IVR User Guide – Question Options

Questions – Option 8

When the questions option is selected, the IVR will present the caller with a submenu. Refer to the following for the submenu options.

Voice                                 Touch-Tone Entry                                 IVR Supplies
Phone Numbers                            1                         Commonly Requested Telephone Numbers
Addresses                                    2                          Commonly Requested Addresses
Hours of Operation                       3                          Customer Service and IVR Hours
CERT Information                         4                         Overview of the Medicare Comprehensive Error Rate
                                                                                Testing (CERT) Program

Redeterminations                           5                        Overview of the Medicare Redetermination Process
Repeat That                                   6
Main Menu                                    9