Getting pricing option on Medicare IVR

DME MAC A IVR User Guide – Pricing Options Pricing – Option 6  When pricing is selected, the IVR will request the following elements: • National Provider Identifier (NPI) • PTAN (10-digit supplier number) • Last 5 digits of the Tax Identification...

Medicare IVR – important points to follow

INTERACTIVE VOICE RESPONSE (IVR) The IVR will provide eligibility and benefits information, claim and payment information, redetermination status, duplicate remittance advice and general information to the user. The caller will need to have the following information...

checking eligibility through Medicare IVR

DME MAC A IVR User Guide – Eligibility Options Eligibility – Option 2 When the eligibility option is selected, the IVR will request the following elements: • National Provider Identifier (NPI) • PTAN (10-digit supplier number) • Last 5 digits of the Tax...

checking claims status through IVR

DME MAC A IVR User Guide – Claims Options Claims – Option 1 When the claims option is selected, the IVR will request the following elements: • National Provider Identifier (NPI) • PTAN (10-digit supplier number) • Last 5 digits of the Tax Identification...

Obtaining EOB or RA through IVR system

Ordering Remittance Advice (RA) Through the Claim Status Option of the Interactive Voice Response (IVR) – Issue Identified DME MAC Jurisdiction A has identified an error of not producing Remittance Advice (RA) requests via the Claim Status method (Option 1) of...