What is Corrected Claims
A corrected claim is a claim that has already been processed, whether paid or denied, and is resubmitted with additional charges, different procedure or diagnosis codes or any information that would change the way the claim originally processed.
Claims returned requesting additional information or documentation should not be submitted as corrected claims. While these claims have been processed, additional information is needed to finalize payment.
Note: BCBSF does not consider a corrected claim to be an appeal. When submitting a paper corrected claim, follow these steps:
• Submit a copy of the remittance advice with the correction clearly noted.
• If necessary, attach requested documentation (e.g., nurses notes, pathology report), along with the copy of the remittance advice. To ensure documents are readable, do not send colored paper or double-sided copies.
• Boldly and clearly mark the claim as “Corrected Claim” and attach the completed Provider Claim Inquiry Form (available at www.bcbsfl.com). Failure to mark your claim appropriately may result in rejection as a duplicate.
• If a modifier 25 or 59 is being appended to a CPT code that was on the original claim, do not submit as a “Corrected Claim” instead, submit as a coding and payment rule appeal with the completed Provider Appeal Form (available at www.bcbsfl.com) and supporting medical documentation (e.g., operative report, physician orders, history and physical)
When submitting an electronic corrected claim through the Availity Health Information Network, use the Bill and Frequency Type codes listed below.
• 7 – Replacement of Prior Claim
If you have omitted charges or changed claim information (diagnosis codes, dates of service, member
information, etc.), resubmit the entire claim, including all previous information and any corrected or
additional information. Hospitals and facilities should include the seven in the third digit of the Bill
Type. Physicians should submit with a Frequency Type code of seven.
• 8 – Void/Cancel of Prior Claim
If you have submitted a claim to BCBSF in error, resubmit the entire claim. Hospitals and facilities
should include the eight in the third digit of the Bill Type. Providers should submit with a Frequency
Type code of eight. If the claim was paid, resubmit the claim to BCBSF via paper and attach a check
for the amount that was paid in error.
Resubmission of a corrected claim
Consistent with Health Insurance Portability and Accountability Act (HIPAA) requirements, submit corrected claims in their entirety.
If a claim needs correction, please follow these guidelines:
** Make the necessary changes in your practice management system, so the corrections print on the amended claim.
** Attach the corrected claim (even line items that were previously paid correctly). Any partiallycorrected request will be denied. Enter the words, “Corrected Claim” in the comments field on the claim form. Your practice management system help desk or your software vendor can provide specific instructions on where to enter this information in your system. If you do not have this feature, stamp or write “Corrected Claim” on the CMS 1500 form. Changes must be made in your practice management system and then printed on the claim form. You may not write on the claim itself.
** The resubmitted claim is compared to the original claim and all charges for that date of service. The provider and patient must be present on the claim, or we will send a letter advising that all charges for that day are required for reconsideration.
** Complete the Claim Reconsideration Request form as instructed and mark the box on Line 4 for Corrected Claims. Continue to the comments section and list the specific changes made and rationale or other supporting information.
UB04: UB Type of Bill should be used to identify the type of bill1 submitted as follows:
** XX5 Late Charges
** XX7 Corrected Claim
** XX8 Void/Cancel previous claim
Resubmission of Prior Notification/Prior Authorization Information Submit a prior authorization number and other documents that support your request. If you spoke to a customer service representative and were told that notification was not required, please submit the date, time and reference number of that call and the name of the representative handling the call. Please also advise if the service was performed on an emergency basis and therefore notification was not possible.
Resubmission of a claim with bundled services Review your claim for appropriate code billing, including modifiers. If the claim needs to be corrected, please submit a corrected claim. If a bundled claim is not paid correctly, submit a detailed explanation including any pertinent information on why the bundling is incorrect.
REPLACEMENT CLAIMS (ADJUSTMENTS)
Replacement claims are submitted when all or a portion of the claim was paid incorrectly or a third-party payment was received after MDHHS made payment. When replacement claims are received, MDHHS deletes the original claim and replaces it with the information from the replacement claim. It is very important to include all service lines on the replacement claim, whether they were paid incorrectly or not.
All money paid on the first claim will be recouped and payment will be based on information reported on the replacement claim only. Examples of when a claim may need to be replaced:
** To return an overpayment (report “returning money” in Remarks section);
** To correct information submitted on the original claim (other than to correct the provider NPI number and/or the beneficiary ID number). Refer to the Void/Cancel subsection below;
** To report payment from another source after MDHHS paid the claim (report “returning money” in Remarks section); and/or
** To correct information that the scanner may have misread (state reason in Remarks section).
To replace a previously paid claim, indicate 7 (xx7) as the third digit in the Type of Bill Form locator frequency. Providers must enter the 18-digit Transaction Control Number (TCN) of the last approved claim being replaced and the reason for the replacement in Remarks. The provider NPI number and beneficiary ID number on the replacement claim must be the same as on the original claim. Providers must enter in Remarks the reason for the replacement. Refer to the Void/Cancel subsection below for
additional information. To replace a previously paid claim adjudicated with a Claim Reference Number (CRN) prior to October
1, 2007, both the Medicaid legacy provider ID number and the NPI must be reported on the replacement claim for successful adjudication.
VOID/CANCEL A PRIOR CLAIM
If a claim was paid under the wrong provider NPI or beneficiary ID Number, providers must void/cancel the claim. To void/cancel the claim, indicate an 8 in the Type of Bill (xx8) as the third digit frequency.
The 8 indicates that the bill is an exact duplicate of a previously paid claim, and the provider wants to void/cancel that claim. The provider must enter the 18-digit TCN of the last approved claim or adjustment being cancelled and enter in the Remarks section the reason for the void/cancel. A new claim may be submitted immediately using the correct provider NPI or beneficiary ID number.
A void/cancel claim must be completed exactly as the original claim. To void/cancel an original claim adjudicated with a Claim Reference Number (CRN) prior to October 1, 2007, both the correct Medicaid legacy provider ID number and NPI must be reported along with the correct beneficiary ID number.
How to File Corrected Claims – BCBS Guidelines
At Horizon NJ Health, we understand that claims sometimes may not be filed correctly.
Here is how to bill and submit a corrected claim. Both paper and electronic claims must be submitted within 365 calendar days from the initial date of service.
For paper claims:
CMS-1500 should be submitted with the appropriate resubmission code (value of 7) in Box 22 of the paper claim with the original claim number of the corrected claim. Include a copy of the original Explanation of Payment (EOP) with the original claim number for which the corrected claim is being submitted. Horizon NJ Health will reject any claims that are not submitted on red and white forms or that have any handwriting on them.
UB-04 should be submitted with the appropriate resubmission code in the third digit of the bill type (for corrected claim this will be 7), the original claim number in Box 64 of the paper claim and a copy of the original EOP.
Send red and white paper corrected claims to:
Horizon NJ Health
Claims Processing Department
PO Box 24078
Newark, NJ 07101-0406
Correcting electronic HCFA 1500 claims:
EDI 837P data should be sent in the 2300 Loop, segment CLM05 (with value of 7) along with an additional loop in the 2300 loop, segment REFF8 with the original claim number for which the corrected claim is being submitted.
Correcting electronic UB-04 claims:
EDI 837I data should be sent in the 2300 Loop, segment CLM05 (with value of 7) along with an additional loop in the 2300 loop, segment REF F8 with the original claim number for which the corrected claim is being submitted.
UB 04 claim form Readability requirements
To ensure that all claims are processed against the same requirements, paper claims are converted to an electronic format. However, system limitations can cause data elements to be misinterpreted during the conversion process.Follow these guidelines to ensure your claims are successfully converted:
Use red drop on UB-04 paper forms only.
•Replacement/corrected claims require a Type of Bill with a Frequency Code “7” (field 4) and claim number in the Document Control Number (field 64).
•Enter all required data.
•All patient details are required (ID number with prefix, last name, first name, and date of birth).
•Separate the subscriber/patient last name and first name with a comma.
•Ensure the use of proper coding (ICD-10 HIPAA codes, dates of service, and correcting a prior claim)
Do not include handwriting anywhere on the claim form.
•Do not use stamped data in any field (NPI, provider names, signatures, corrections, etc.).
•Do not print claim data out of the designated field; it may not be captured.
•Do not print from an older DOT matrix printer; it may not be captured